Oracle B2B Service is an advanced solution within Oracle’s Customer Experience (CX) suite that enables organizations to streamline partner interactions, automate service processes, and improve collaboration across businesses. It allows companies to deliver service excellence to their partners by integrating case management, service requests, partner portals, and knowledge resources into one unified system.
By mastering Oracle B2B Service, professionals can:
Manage partner service requests efficiently.
Gain a 360-degree view of partner accounts.
Improve response times and resolution rates.
Enhance productivity with workflow automation.
Deliver personalized partner support at scale.
Our structured 20+ hours training program includes the following modules:
Introduction to Oracle B2B Service
Overview of Oracle CX suite
Role of B2B Service in partner relationship management
Service Request Management
Creating, assigning, and resolving partner service requests
Automating workflows and escalations
Partner Accounts and Contact Management
Configuring partner hierarchies
Managing partner account records
Partner Portals
Designing and customizing partner portals
Empowering partners with self-service capabilities
Knowledge Management Integration
Creating and publishing knowledge articles
Enhancing service with knowledge base search
Escalation and Workflow Automation
Defining SLAs and escalation rules
Workflow customization for efficiency
Analytics and Dashboards
Monitoring KPIs and service metrics
Building dashboards for management reporting
Advanced Configurations
Role-based access control
Custom fields, objects, and reporting
Use Cases & Case Studies
Real-world scenarios across industries
Best practices for implementation
At Vistasparks Solutions, we go beyond theoretical training. Our Oracle B2B Service Training is structured to provide:
📜 Comprehensive Curriculum – Covering B2B service request management, partner portal configurations, workflows, knowledge integration, and advanced analytics.
🚀 20+ Hours of Expert Guidance – Delivered by certified trainers with real-world implementation experience.
📌 Practical Learning Approach – Scenario-based examples and case studies to strengthen real-time application.
📚 Flexible Learning Options – Tailored for individuals and organizations to match their schedules and needs.
✅ Career Advancement – Enhance employability as an Oracle B2B Service Consultant, Functional Specialist, or CX Professional.
Our Individual Training program is designed for professionals who want to gain strong expertise in Oracle B2B Service. Whether you are looking to upskill, switch careers, or advance within your current role, this program helps you build career-ready skills.
📚 Learn service request management, partner account management, and knowledge base integration.
📌 Acquire insights into case escalation, workflows, and automated resolutions.
🚀 Boost your career as an Oracle CX / B2B Service Consultant.
📱 Gain flexibility with learning schedules tailored to your availability.
✅ Access to personalized guidance from industry experts.
Organizations dealing with multiple partners and service ecosystems can benefit greatly from Corporate Training in Oracle B2B Service. Our program is tailored to help enterprises build consistent, efficient, and scalable B2B service models.
👥 Train teams with standardized knowledge of Oracle B2B Service.
📌 Tailored training modules aligned with organizational goals.
📈 Improve partner satisfaction and productivity.
✅ Streamline service request management across multiple partner accounts.
🚀 Gain competitive advantage through efficient B2B service strategies.
Our Oracle B2B Service Training program ensures a well-rounded learning journey with:
📜 Detailed Curriculum covering fundamentals to advanced modules.
🌐 Partner Portals and Service Requests – End-to-end management and customization.
✅ Knowledge Management Integration – Empower partners with self-service options.
📊 Analytics and Dashboards – Monitor KPIs and service efficiency.
📌 Escalation and Workflow Automation – Reduce turnaround time and errors.
📱 Real-World Scenarios – Strengthen learning through case studies and best practices.
Completing this program prepares you for high-demand roles across industries:
Oracle B2B Service Consultant
CX Functional Specialist
Partner Relationship Manager
Service Request Analyst
Business Process Specialist
This training empowers professionals to thrive in service-driven industries such as IT, telecommunications, BFSI, manufacturing, and logistics.
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📧 contact@vistasparks.com
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Oracle Knowledge Management Training
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Oracle B2B Service Training is a professional program that teaches individuals and corporate teams how to configure, manage, and optimize Oracle’s B2B Service platform for partner relationship management and service request handling.
This training is ideal for service consultants, Oracle CX professionals, partner relationship managers, functional specialists, and corporate teams working with Oracle applications.
The training includes 20+ hours of expert-led sessions, covering both fundamental and advanced concepts.
Yes, participants receive guidance for Oracle’s official certifications and support with interview preparation.
Absolutely. The course starts with the basics and gradually advances to complex topics, making it suitable for both beginners and experienced professionals.
You will learn service request management, partner account management, knowledge integration, workflow automation, and advanced analytics in Oracle B2B Service.
Yes, the program includes hands-on sessions, real-world case studies, and practice exercises for applied learning.
Yes, Vistasparks Solutions offers customized corporate training programs tailored to specific organizational requirements.
Prior Oracle experience is helpful but not mandatory. The course is designed to accommodate participants at all levels.
The Oracle B2B Service Training is primarily delivered online, ensuring global accessibility, but offline corporate workshops can be arranged on request.
You can pursue roles such as Oracle B2B Service Consultant, CX Functional Specialist, Partner Service Analyst, or Business Process Specialist.
Yes, we provide placement guidance, resume building support, and interview preparation tips to help you secure job opportunities.
Oracle B2B Service focuses on partner and business-to-business relationships, while B2C Service deals with customer-facing support and consumer service management.
Yes, the program covers designing, customizing, and managing partner portals to improve partner self-service.
The training offers flexible schedules for working professionals, including evening and weekend batches.
Yes, recorded sessions are provided to all participants for revision and catch-up purposes.
Yes, comprehensive study materials, guides, and practice exercises are included with the training.
It helps streamline service request management, improve partner satisfaction, automate workflows, and provide real-time service insights.
Yes, our curriculum is regularly updated to reflect the latest Oracle B2B Service features and industry practices.
Industries such as IT, banking, telecommunications, logistics, and manufacturing gain significant advantages from Oracle B2B Service.
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