Oracle Fusion Engagement Cloud Training from Vistasparks Solutions equips professionals and organizations to manage customer interactions, marketing, sales, and service processes efficiently using Oracle Fusion Cloud. With 20+ hours of expert-led training, participants gain practical insights into customer experience, engagement management, analytics, and reporting—enabling them to deliver exceptional experiences and measurable business outcomes.
Overview of Oracle CX Suite
Role of Engagement Cloud in businesses
Key features and benefits
Managing leads, opportunities, and accounts
Sales workflows and approvals
Forecasting and pipeline management
Campaign management and segmentation
Customer targeting and personalization
Marketing analytics and reporting
Service requests and case management
Knowledge base integration
Escalation workflows and SLA management
Dashboards and KPIs
Customer satisfaction metrics
Reporting tools and analytics
Social engagement tools
Customer collaboration portals
Email, chat, and notifications management
Role-based access and permissions
Custom objects and fields
Workflow automation
Real-world customer engagement scenarios
Best practices across industries
Lessons learned from implementations
Our Individual Training program is ideal for professionals, marketing and sales executives, customer service managers, and graduates looking to specialize in Oracle Engagement Cloud. Participants receive:
Personalized mentoring and guidance
Scenario-based learning and case discussions
Flexible schedules and lifetime access to course materials
Post-training support for Oracle certification exams and career guidance
Gain expertise in customer engagement, sales, marketing, and service management
Develop problem-solving and strategic skills using scenario-based learning
Boost employability as an Oracle CX / Engagement Cloud Consultant
Career support and guidance for certifications
Flexible 20+ hours training with online accessibility
The Corporate Training program is tailored for organizations aiming to enhance customer engagement across sales, marketing, and service teams. Key highlights include:
Customized modules aligned with business workflows
Scenario-based learning for sales, marketing, and service operations
Team exercises and collaborative project simulations
Practical strategies to improve customer satisfaction, retention, and ROI
Standardize customer engagement processes
Improve marketing, sales, and service efficiency
Monitor KPIs and analytics for better decision-making
Upskill teams for Oracle Fusion Cloud adoption
Enhance ROI and customer satisfaction
Comprehensive Modules – Sales, Marketing, Service, Analytics, and Collaboration
Scenario-Based Learning – Real-world examples and case studies
Analytics & Dashboards – Customer engagement metrics and reporting
Workflow Automation – SLA management and escalations
Flexible Online Training – 20+ hours of expert-led sessions
Oracle CX / Engagement Cloud Consultant
Sales and Marketing Analyst
Customer Service Manager
ERP Functional Specialist – CX
Business Process Analyst
Individual Training – Flexible schedules with expert guidance
Corporate Training – Customized modules for teams and departments
Online Training – 20+ hours delivered by certified trainers
Scenario-Based Learning – Real-world examples and best practices
Certified trainers with real-world Oracle Fusion Engagement Cloud experience
Scenario-based, practical learning approach
Lifetime access to materials and recordings
Post-training support and career guidance
Flexible schedules for individuals and corporates
📱 +91-8626099654
📧 contact@vistasparks.com
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Oracle Fusion Engagement Cloud is a cloud-based solution to manage customer engagement, including sales, marketing, and service processes.
Sales, marketing, customer service professionals, ERP consultants, business analysts, and graduates.
The program is 20+ hours of expert-led training covering all key modules.
No prior Oracle experience is required, though knowledge of sales or marketing helps.
Sales Engagement, Marketing Engagement, Customer Service Management, Analytics, Collaboration, and Advanced Configurations.
Yes, it prepares learners for roles like Oracle CX / Engagement Cloud Consultant, Customer Service Manager, and Sales/Marketing Analyst.
Yes, the training starts with basics and advances to complex scenarios.
Yes, we provide customized corporate training aligned with organizational goals.
Yes, participants learn dashboards, KPIs, and customer engagement metrics.
Yes, a Vistasparks Solutions certificate is provided upon completion.
Fully online with flexible schedules for individuals and corporates.
Yes, it covers concepts aligned with Oracle Fusion Engagement Cloud certification exams.
Yes, all modules include scenario-based examples and case discussions.
Yes, learners can access support for queries and guidance after completion.
Absolutely, the course is designed for both beginners and experienced professionals.
Oracle CX / Engagement Cloud Consultant, Customer Service Manager, Sales/Marketing Analyst, Business Process Analyst.
Yes, it standardizes processes and enhances service delivery, sales, and marketing efficiency.
Schedules are flexible and can be customized for individual learners and corporate teams.
Yes, lifetime access to materials and recordings is provided.
Yes, including SLA management, escalations, and customer service workflows.
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