Oracle CC&B (Customer Care & Billing) Training from Vistasparks Solutions equips professionals and organizations to manage utility billing, customer service, and revenue management effectively. With 20+ hours of expert-led training, participants gain comprehensive knowledge of customer accounts, billing cycles, meter management, service requests, and analytics, enabling them to optimize customer operations and drive revenue efficiency.
Overview of Oracle Utilities suite
CC&B architecture and modules
Key features and business benefits
Customer onboarding and account setup
Service points and contact information
Managing service requests and inquiries
Meter setup, configuration, and maintenance
Meter reading and data collection
Device lifecycle management
Billing cycles and invoice generation
Payment processing and adjustments
Billing rules and exception handling
Revenue forecasting and analysis
Collection strategies and dispute resolution
Integration with financial systems
Creating, assigning, and resolving service requests
Workflow automation and escalation rules
Customer support best practices
Dashboards and KPIs
Customer billing and service reports
Performance monitoring and compliance
Role-based access control
Custom fields, objects, and reporting
Workflow automation for efficiency
Real-world utility billing scenarios
Best practices across industries
Lessons learned from live implementations
Our Individual Training program is ideal for professionals, graduates, and customer service executives looking to specialize in Oracle CC&B. Participants receive:
Personalized mentoring and guidance
Scenario-based learning and case discussions
Flexible schedules and lifetime access to course materials
Post-training support for Oracle certification exams and career guidance
The Corporate Training program is designed for utility companies and organizations seeking to upskill teams in Oracle CC&B. Key highlights include:
Customized modules aligned with organizational billing and service workflows
Scenario-based learning for customer care, billing, and revenue management
Team exercises and collaborative project simulations
Practical knowledge to improve service efficiency, billing accuracy, and revenue collection
Master modules like Customer Account Management, Billing, Metering, and Revenue
Develop problem-solving and decision-making skills using scenario-based learning
Boost employability as an Oracle CC&B Consultant or Customer Care Analyst
Career support and guidance for certifications
Flexible online training schedules tailored to availability
Standardize customer care and billing processes
Improve billing accuracy, revenue collection, and customer satisfaction
Monitor KPIs and analytics for better decision-making
Upskill teams for Oracle CC&B adoption
Enhance ROI and operational efficiency
Comprehensive Module Coverage – Accounts, Metering, Billing, Revenue, Service Requests, and Analytics
Scenario-Based Learning – Real-world utility and customer care examples
Analytics & Dashboards – Performance monitoring and reporting
Workflow Automation – SLA and escalation management
Flexible Online Training – 20+ hours of expert-led sessions
Oracle CC&B Consultant
Customer Care / Billing Analyst
Revenue Management Specialist
ERP Functional Specialist
Business Process Analyst
Individual Training – Flexible schedules with expert guidance
Corporate Training – Customized modules for teams and departments
Online Training – 20+ hours delivered by certified trainers
Scenario-Based Learning – Real-world examples and best practices
Certified trainers with real-world Oracle CC&B experience
Scenario-based, practical learning approach
Lifetime access to materials and recordings
Post-training support and career guidance
Flexible schedules for individuals and corporates
📱 +91-8626099654
📧 contact@vistasparks.com
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Oracle CC&B Training is a program designed to help professionals master customer care, billing, and revenue management processes using Oracle Cloud.
Utility professionals, ERP consultants, customer service executives, finance teams, and graduates looking to specialize in customer care and billing.
The program offers 20+ hours of expert-led learning covering all core modules.
No prior Oracle experience is required, though knowledge of utility operations or billing is helpful.
Customer Account Management, Meter Management, Billing, Revenue & Collections, Service Requests, Analytics, and Advanced Configurations.
Yes, it prepares learners for roles like Oracle CC&B Consultant, Customer Care Analyst, and Revenue Management Specialist.
Yes, the course starts with fundamentals and progresses to advanced workflows and billing processes.
Yes, we offer customized corporate training tailored to organizational workflows.
Yes, dashboards, KPIs, and performance monitoring are part of the curriculum.
Yes, a Vistasparks Solutions certificate is provided upon finishing the training.
It is conducted fully online with flexible schedules for individuals and corporate teams.
Yes, it covers concepts aligned with Oracle CC&B Cloud certifications.
Yes, scenario-based examples and case studies provide practical understanding.
Yes, learners can access expert guidance and support even after completion.
Absolutely, it is suitable for beginners and experienced professionals alike.
Oracle CC&B Consultant, Customer Care Analyst, Billing Specialist, Revenue Management Specialist, ERP Functional Specialist.
It standardizes customer care and billing processes, improves operational efficiency, and enhances revenue collection.
Yes, the program is designed to accommodate both individual and corporate timings.
Yes, participants get lifetime access to course materials and recordings.
Yes, including SLA management, service request workflows, and escalation rules.
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